e2bat Privacy Policy

e2bat is an online casino and sports betting platform operated for players in Bangladesh and the wider South Asia region. For the purposes of this Privacy Policy, e2bat is the data controller — meaning we are the organisation responsible for deciding how and why your personal data is processed.

If you have any questions about how e2bat handles your personal data, or if you want to exercise any of your data rights, you can contact us at [email protected]. Our data team will respond to all privacy-related queries within 5 business days.

e2bat collects different categories of personal data depending on how you interact with the platform. Here is a full breakdown of the data we collect and why:

e2bat collects personal data through the following methods:

• Direct collection — data you provide when registering, updating your profile, making a deposit, contacting support, or completing KYC verification on e2bat.
• Automated collection — technical data collected automatically when you access the e2bat platform, including IP address, device identifiers, and session data via cookies and similar technologies.
• Third-party sources — identity verification data from KYC providers, fraud prevention data from security partners, and payment confirmation data from bKash, Nagad, and Rocket.
• Gameplay activity — all bets, game sessions, and account activity on e2bat are logged automatically as part of normal platform operation.

e2bat uses your personal data only for legitimate purposes directly related to operating the platform and serving Bangladesh players. We do not use your data for purposes that are unrelated to your e2bat account or the services we provide.

• Account management — to create, maintain, and secure your e2bat account, process logins, and manage account settings.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Identity verification (KYC) — to verify your identity before processing withdrawals, as required by our licensing obligations and anti-money laundering regulations.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access on e2bat.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of e2bat's support service.
• Responsible gaming — to monitor gaming patterns, enforce deposit and loss limits, and identify players who may need support.
• Platform improvement — to analyse how players use e2bat and make improvements to the platform, game selection, and user experience.
• Legal compliance — to comply with applicable laws, regulations, and licensing requirements, including reporting obligations to regulatory authorities.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have consented to receive these. You can opt out at any time.

e2bat processes your personal data on the following legal bases:

• Contract performance — processing necessary to operate your e2bat account and deliver the services you have signed up for, including deposits, withdrawals, and gameplay.
• Legal obligation — processing required to comply with KYC, anti-money laundering, and other regulatory requirements applicable to e2bat's gaming licence.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests do not override your privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

e2bat does not sell your personal data to any third party. We share your data only where necessary to operate the platform, comply with legal obligations, or protect the security of e2bat and its players. The following categories of third parties may receive your data:

• Payment processors — bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial data protection regulations.
• Identity verification providers — KYC and age verification partners receive identity documents and personal details to verify your eligibility to play on e2bat.
• Fraud prevention and security partners — third-party security services receive technical data such as IP addresses and device identifiers to detect and prevent fraudulent activity on e2bat.
• Game providers — licensed game studios whose games are available on e2bat may receive anonymised gameplay data for technical and audit purposes.
• Regulatory authorities — e2bat may be required to share player data with licensing bodies, law enforcement agencies, or financial regulators where required by law.
• IT and hosting providers — infrastructure and cloud service providers who host the e2bat platform and process data on our behalf under strict data processing agreements.

e2bat uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit e2bat. Here is how we use them:

• Essential cookies — required for the e2bat platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings, game filters, and responsible gaming limits on e2bat.
• Analytics cookies — help e2bat understand how players navigate the platform so we can improve the user experience. Data collected is aggregated and anonymised.
• Marketing cookies — used to deliver relevant promotional content about e2bat bonuses and games. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the core features of e2bat, but some personalisation features may not work as expected.

e2bat retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The following retention periods apply:

• Account and identity data — retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Financial transaction records — retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs — retained for 3 years from the date of each session for audit and dispute resolution purposes.
• Customer support communications — retained for 2 years from the date of the last interaction.
• Marketing consent records — retained for the duration of your account and for 1 year after consent is withdrawn.

After the applicable retention period, e2bat will securely delete or anonymise your personal data so it can no longer be linked to you as an individual.

As an e2bat player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 5 business days and complete all requests within 30 days.

e2bat takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL encryption on all data transmitted between your device and the e2bat platform.
• Encrypted storage for all sensitive personal and financial data held on e2bat servers.
• Two-factor authentication (2FA) available for all e2bat accounts to add an extra layer of login security.
• Access controls — only authorised e2bat staff with a legitimate need can access player personal data, and all access is logged and audited.
• Regular security audits — e2bat undergoes periodic penetration testing and security reviews by independent third-party specialists.
• Incident response — in the event of a data breach affecting your personal data, e2bat will notify affected players and relevant authorities within 72 hours of becoming aware of the incident.

e2bat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on e2bat, contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

e2bat uses age verification checks during registration and KYC to prevent underage access. Any account found to belong to a minor will be suspended immediately and all balances forfeited in accordance with our Terms and Conditions.

e2bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of e2bat after any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how e2bat handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 on the e2bat platform
• Response Time: Privacy requests acknowledged within 24 hours, completed within 30 days

For responsible gaming concerns, including self-exclusion requests and deposit limit adjustments, visit the Responsible Gaming page or contact our support team directly via live chat.